HELP CENTER

Frequently Asked Questions

DO YOUR PRICES INCLUDE VAT?

Yes, all of our prices have the current UK rate of VAT included.

HOW DO I CHOOSE THE RIGHT BULB FOR MY FITTING?

We are strong believers of communication at buy-lightbulbs. If you don't know which bulb is right for you, get in contact with us and we will be more than happy to help! 

HOW DO I GET A BULB THAT ISN'T ON YOUR WEBSITE?

If it exists, we can get hold of it. If you can't find a bulb or lighting product on our website, get in touch and we will either have the product you need or advise you on an alternative solution. 

WILL I RECEIVE CONFIRMATION OF MY ORDER?

Yes, confirmation of your order will be sent to the email address provided during account sign up.

CAN I ADD TO MY ORDER IF I HAVE ALREADY CHECKED OUT?

Don't worry if you have already submitted your order. just create a new one, send us a message and we will add it on to your original order for you. Once confirmation of the new order has been received, we will refund its postage.

I HAVE A QUESTION THAT ISN'T ANSWERED ON THIS PAGE...

We welcome all questions so feel free to call us or send us a message.

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