UK Orders

1st Class Recorded Post (Next Day)
This service will be used for all small orders to a value of £15.00.

This is guaranteed by the Royal Mail to be delivered the next working day.

The cost of delivery is £7.50

Specialist Courier Service: (24-48 hrs)
This service will be used for all products, whether carriage paid, or not.

The cost of delivery for Orders with a total value under £85.00 is £12.00.

Carriage is FREE for all orders over £85.00.

We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

The policies above are part of

buy-lightbulbs.com's commitment to give a high quality service at all times.

Returns Policy And Procedure

Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by telephone 01902 755245 or Fax 01902 754000. Claims must be made within three working days of receiving the goods.

Damaged Goods & Shortfalls

• If goods arrive in a damaged condition you must note this on the carrier's delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages or shortages.

Damaged goods claims will be processed by the Seller within 5 working days of notification, as will shortfalls in the order.

Returns

• A Returns Authorisation Form will be sent via e-mail together with a Returns Authorisation Number, this will allow the Buyer to return the goods.
• This form must be completed and returned with the items.

NO goods will be accepted at our warehouse without a Returns Authorisation Form and RA Number.

The Returns Procedure

• A Returns Authorisation Form must accompany all returns. Please ensure that ALL sections are completed: including full name, address and a daytime telephone number, also the Invoice Number, and a brief description of the situation that needs to be resolved.
• All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.

Ordering Mistake

• In the event that the Buyer mistakenly orders the wrong product, The Seller will refund the cost of the goods (less any initial delivery charge) when they are received back by the Seller in a re-saleable condition.
• The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
• Buy-lightbulbs.com is unable to refund for goods that have been removed from their original packaging (i.e. taken out of any shrink wrap) or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods supplied by buy-lightbulbs.com.
• All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 14 days. Returned goods received after 14 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

This does not affect the Buyers statutory rights.

Please Note:
As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.